Legal
Privacy Policy
Last updated: September 2, 2026
Ovrak (“we”, “us”, or “our”) is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
Contents
1. Information We Collect
We collect information you provide directly to us when you create an account, place an order, or contact support. This includes your name, email address, shipping address, phone number, and payment information (processed securely — we never store raw card numbers). We also automatically collect certain technical data when you visit our site, including your IP address, browser type, pages visited, and referring URLs. This helps us improve site performance and detect fraud.
2. How We Use Your Information
We use the information we collect to: • Process and fulfil your orders and send related confirmations and updates • Provide customer support and respond to your requests • Send promotional communications (only if you have opted in) • Improve, personalise, and develop our services • Detect, prevent, and address fraudulent or illegal activity • Comply with legal obligations
3. Sharing Your Information
We do not sell your personal data. We share information only with: • Service providers who help us operate our business (payment processors, shipping carriers, analytics providers) — bound by confidentiality agreements • Law enforcement or government authorities when required by law • A successor entity in connection with a merger or acquisition, subject to the same privacy protections
5. Data Retention
We retain your personal data for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your account and associated data at any time by contacting support.
6. Security
We implement industry-standard security measures including SSL/TLS encryption, access controls, and regular security audits. No system is 100% secure; please use a strong, unique password and notify us immediately if you suspect any unauthorised access to your account.
7. Your Rights
Depending on your location you may have rights to access, correct, delete, or port your personal data, or to restrict or object to certain processing. To exercise any of these rights, contact us at privacy@ovrak.com.
8. Children's Privacy
Our services are not directed to individuals under 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us personal data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or a prominent notice on our website. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
10. Contact
For privacy-related questions, contact us at privacy@ovrak.com or write to: Ovrak Privacy Team, 123 Silicon Ave, San Jose, CA 95101.