Question 1

How do I place an order?

Accepted Answer

Browse products, add items to your cart, and proceed to checkout. You can check out as a guest or sign in to track your order history.

Question 2

Can I modify or cancel my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, contact support immediately and we will do our best to help before the order ships.

Question 3

How do I track my order?

Accepted Answer

Visit the Track Order page or go to My Account → Orders for live status updates and tracking information.

Question 4

How long does shipping take?

Accepted Answer

Standard shipping takes 3–5 business days. Express options are available at checkout.

Question 5

How is shipping cost calculated?

Accepted Answer

Shipping is charged by parcel weight — starting at ₹60 for the first 0.5 kg, plus ₹20 per additional 500 g. The exact cost is shown at checkout based on the combined weight of your products.

Question 6

Do you ship internationally?

Accepted Answer

We currently ship to the US and Canada. Additional countries are coming soon.

Question 7

What is your return policy?

Accepted Answer

We offer 30-day hassle-free returns on eligible, unopened items. See our Returns & Refunds page for full details.

Question 8

How long does a refund take?

Accepted Answer

Refunds are processed within 2–3 business days of receiving your return and appear on your statement within 5–7 business days.

Question 9

Do I pay for return shipping?

Accepted Answer

No. We provide a prepaid return shipping label for all eligible returns.

Question 10

Are all products brand new?

Accepted Answer

Yes, all products sold on Ovrak are brand new unless explicitly listed as refurbished.

Question 11

How do I know if a part is compatible?

Accepted Answer

Each product page lists compatibility details. You can also contact our support team for personalised build advice.

Question 12

Do products come with a warranty?

Accepted Answer

Yes. All products carry the manufacturer's warranty. Ovrak also offers an extended warranty programme — see the Warranty page for details.

Question 13

How do I create an account?

Accepted Answer

Click 'Account' in the header then 'Create account'. You need only an email address and a password.

Question 14

I forgot my password, what do I do?

Accepted Answer

Click 'Forgot password?' on the sign-in page and we will send a reset link to your email.

Question 15

Is my payment information secure?

Accepted Answer

Yes. We never store raw card details. All transactions are SSL-encrypted and processed through PCI-compliant payment processors.

Question 16

Is it Ovrak, Ovark or Ovarak?

Accepted Answer

The correct spelling is Ovrak — one word, letters O-V-R-A-K, and you'll always find us at ovrak.in. Some people search for us as Ovark, Ovarak or Ovrack, but it's the same store either way.

Question 17

Do I really get genuine products?

Accepted Answer

Yes. Every part we sell is 100% authentic and sourced from authorised distributors, backed by the manufacturer's warranty.

Frequently Asked Questions

Orders

Shipping

Returns & Refunds

Products & Compatibility

Account & Security

General